Terms & conditions – Flippin Bounty

Last updated: 30 October 2026

These terms and conditions (“Terms”) apply to every order you place with us through our website. Please read them before ordering. By placing an order you agree to these Terms. They do not affect your statutory rights as a consumer.

1. About us

Flippin Bounty Limited, trading as Flippin Bounty. Registered in England and Wales, company number 17093563. Registered office: Suite 17 Barnfield House, Sandpits Lane, Accrington Road, Blackburn, England, BB1 3NY. Office, returns and correspondence: Flippin Bounty, First Floor, The Old Co-Op Bakery, Borough Road, Darwen, Lancashire, BB3 2FT, United Kingdom. Email: info@flippinbounty.com.

If you have any questions or complaints, please email us at info@flippinbounty.com. We aim to reply within 2 working days.

2. Who can buy

You must be at least 18 years old to place an order. Our website is for consumers buying for personal use. If you buy as a business, sections 8 and 9 (cancellation and returns) apply only where the law requires.

3. Our products

We sell pre-owned, vintage and occasionally new fashion, accessories and homeware. Almost every item is one of one: there is only one available.

Pre-owned items are not new and may show signs of previous use. We grade each item’s condition (see our Condition guide) and describe and photograph any flaws we find. Your legal rights take account of the item’s age, condition and price.
Colours on screen may vary slightly from the real item. Measurements are taken by hand and are approximate (usually within 1–2 cm).
Branded items are checked by hand before listing. See our Authenticity promise. If an item we sell turns out not to be genuine, we will give you a full refund including all delivery costs.

4. Prices and payment

All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout before you pay.
We accept payment by debit and credit card and the other methods shown at checkout. Card payments are processed securely by our payment provider; we never see or store your full card details.
Your card is charged when you place your order.
If we make an obvious pricing mistake, we will contact you before dispatch and you can choose to cancel for a full refund or pay the correct price.
Discount codes and offers: one code per order unless we say otherwise; codes have no cash value, cannot be exchanged and may have an end date or minimum spend. Prices accepted through our “Make an offer” feature are valid only for the time stated in our email (usually 48 hours), for that item, and while it is still available.
Gift cards are valid for 12 months from purchase, can be used over several orders until the balance runs out, and cannot be exchanged for cash (except where the law requires). Please keep your code safe: we cannot replace a code that someone else has used.

5. Your order and our contract with you

After you order, we email you to confirm we have received it. This does not mean your order is accepted. The contract between us is formed when we email you to say your order has been dispatched. As our items are one of one, an item may occasionally sell elsewhere (for example on another marketplace or in person) at the same moment. If that happens, we will tell you and refund you in full, usually within 2 working days.

We may refuse or cancel an order if the item is unavailable, if there is an obvious pricing or description error, or if we reasonably suspect fraud. In each case you will receive a full refund.

6. Delivery

We deliver to UK addresses by Royal Mail or another tracked courier. Orders placed before 3pm on a working day are usually dispatched the same or next working day. Delivery costs and timescales are shown at checkout and on our Delivery & returns page. If your order has not arrived within 30 days of ordering, please contact us and we will either redeliver or refund you in full.

The item becomes your responsibility when it is delivered to you (or to someone you nominated). Ownership passes to you once we have received full payment.

7. Faulty or misdescribed items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality (taking into account that pre-owned items are not new). If an item is faulty or not as described:

within 30 days of delivery you can reject it for a full refund, including the original delivery cost and your reasonable return postage;
after 30 days, and within 6 months, we will usually offer a refund, as we cannot repair or replace a one-of-one item. A deduction for use may apply after the first 30 days where the law allows.

Please email info@flippinbounty.com with your order number and photos. This does not affect your legal rights.

8. Your right to cancel (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the item.

To cancel, tell us clearly by email to info@flippinbounty.com (including your order number) or use the model cancellation form below. You don’t have to give a reason.
You must then send the item back to us within 14 days of telling us you are cancelling.
Unless the item is faulty or not as described, you pay the cost of returning it. We recommend a tracked service, as the item is your responsibility until it reaches us.
You can handle the item as you would in a shop, but if it comes back worn, washed, damaged, with tags removed or smelling of smoke or perfume, we may reduce your refund to reflect its loss in value.

Exceptions: for hygiene reasons, earrings for pierced ears, swimwear and underwear can only be returned if the hygiene seal or protective strip is intact (or if faulty). Gift cards can be cancelled within 14 days of purchase if unused.

9. Refunds

We will refund you within 14 days of receiving the returned item (or proof that you have sent it, if earlier). If you cancel before dispatch, we refund within 14 days of your cancellation.
When you cancel within the 14 days, we refund the price of the item and the standard delivery cost you paid (if you chose a more expensive delivery option, we refund only the standard rate).
Refunds are made to the same payment method you used. We do not charge a fee for refunds. Card refunds can take 3–10 working days to appear, depending on your bank.
If you paid with a gift card, the refund goes back onto the gift card.
Returns should be sent to: Flippin Bounty, First Floor, The Old Co-Op Bakery, Borough Road, Darwen, Lancashire, BB3 2FT, United Kingdom. Please include your order number.

10. Orders through eBay and Vinted

Some of our items are also listed on eBay and Vinted. If you buy through one of those marketplaces, that marketplace’s own terms, buyer protection and returns process apply instead of sections 8 and 9.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.

12. Your information

We use your personal information as described in our Privacy policy and Cookie policy.

13. Complaints and disputes

If you are unhappy, please email info@flippinbounty.com and we will do our best to put things right quickly. If we cannot resolve a complaint, you can get free advice from Citizens Advice (0808 223 1133, citizensadvice.org.uk). These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

14. Changes to these Terms

We may update these Terms from time to time. The Terms in force when you place your order apply to that order.

Model cancellation form

(Complete and return this form only if you wish to cancel your order. Email it to info@flippinbounty.com.)

To: Flippin Bounty Limited, Flippin Bounty, First Floor, The Old Co-Op Bakery, Borough Road, Darwen, Lancashire, BB3 2FT, United Kingdom, info@flippinbounty.com
I hereby give notice that I cancel my contract of sale of the following goods: ______________
Order number: ______________
Ordered on / received on: ______________
Name: ______________
Address: ______________
Date: ______________